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Resolved
At 9:30 p.m. on January 11, 2024, the highest price of XAU/USD was 2041 on other platforms. But on Exness, the price of XAU/USD was up to 2048.
Object 
Exness
Issue
Severe Slippage
Requirement
compensation
Amount
$500(USD)
Time
35day17hour
Mediation Progress
Hong Kong 2024-02-16
Resolved 
BANGDEJIAGE
BANGDEJIAGECyprus 2024-01-17
Reply Exness
Dear customer, with respect to your problem, you can send the detailed information to the platform 24-hour customer service, or send an email to the official customer service at support@exness.com (ensure correct email address) with your registered email on our platform. If you contacted us before, please still reply by email or reach out to the 24-hour online customer service for help. Thank you.
Reply
Hong Kong 2024-01-12
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2024-01-12
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2024-01-11
Start Mediation BANGDEJIAGE 
BANGDEJIAGEAt 9:30 p.m. on January 11, 2024, the highest price of XAU/USD was 2041 on other platforms. But on Exness, the price of XAU/USD was up to 2048.
Start Mediation
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