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Resolved
On December 25, 2023, at around 6 a.m., the Exness platform’s CHF/USD malicious spread widened by 300 pips, resulting in a liquidated position.
Object 
Exness
Issue
Others
Requirement
compensation
Amount
$15,000(USD)
Time
30day16hour
Mediation Progress
Hong Kong 2024-02-10
Solved after user's confirmation 
XIAOJINTONGXUE50228
XIAOJINTONGXUE50228Cyprus 2024-01-16
Reply Exness
Dear customer, with respect to your problem, you can send the detailed information to the platform 24-hour customer service, or send an email to the official customer service at support@exness.com (ensure correct email address) with your registered email on our platform. If you contacted us before, please still reply by email or reach out to the 24-hour online customer service for help. Thank you.
Reply
Hong Kong 2024-01-11
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2024-01-11
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2024-01-11
Start Mediation XIAOJINTONGXUE50228 
XIAOJINTONGXUE50228Beijing time, at around 6 a.m. on December 25, 2023, the malicious spread on CHF/USD on the Exness platform widened by about 300 points, causing the CHF/USD19 position in the account to be liquidated and lose $15,000. The prices of CHF/USD on all international platforms at that time were around 0.8541-0.8550, but the lowest price of CHF/USD on the EXness platform was around 0.8304. Such a platform maliciously forces customers to liquidate their positions. Please help me handle this complaint. EXness platform compensate for my losses. The pictures are uploaded below as evidence.
Start Mediation
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