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Resolved
The spread is 25, and the position was forced to be closed early in the morning.
Object 
TMGM
Issue
Others
Requirement
compensation
Amount
$62,888(USD)
Time
34day5hour
Mediation Progress
Hong Kong 2023-12-27
Resolved 
RAN
RANAustralia 2023-11-27
Reply TMGM
Regarding your question, even in the case of a fully locked position the client's net worth will still be affected by spread changes, swap charged and so on. Through the investigation of the quote it can be seen that gold spread expanded to $ 0.72 at 01:05:00 on November 23 (server time), an increase of $0.47 compared to the spread when the gold market closed on 22th. This leads to an increase of around 6.06*100*0.47=$284.82 with regards to the customer's short and long order floating loss. At the same time, the net value dropped to 456.86-284.82=$172.04, resulting in a margin ratio of less than 40% which triggers a liquidation.
Reply
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Hong Kong 2023-11-23
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Hong Kong 2023-11-23
Start Mediation RAN 
RANI locked my position and the margin did not reach 40%, so position was forced to be closed.
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