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Resolved
Severe slippage
Object 
Exness
Issue
Severe Slippage
Requirement
compensation
Amount
$88(USD)
Time
28day0hour
Mediation Progress
Hong Kong 2023-12-11
Solved after user's confirmation 
WENZHONGwenzhong
WENZHONGwenzhongCyprus 2023-11-16
Reply Exness
Dear customer, with respect to your problem, you can send the detailed information to the platform 24-hour customer service, or send an email to the official customer service, support@exness.com (ensure correct email address) with your registered email at our platform. If you contacted us before, please still reply by email or reach out to the 24-hour online customer service for help. Thank you.
Reply
Hong Kong 2023-11-13
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2023-11-13
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2023-11-13
Start Mediation WENZHONGwenzhong 
WENZHONGwenzhongThe slippage is serious, 1500 pips. The loss should not have been stopped. Who will compensate for this loss?
Start Mediation
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2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
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Failure to stop the loss at the stop-loss price results in losses that no one will deal with.
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The platform will not compensate for slippage.
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