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Resolved
Failure to take profit at the take-profit point resulted in liquidation of the position.
Object 
XM
Issue
Severe Slippage
Requirement
compensation
Amount
$6,015(USD)
Time
63day13hour
Mediation Progress
Hong Kong 2024-01-06
Solved after user's confirmation 
FX9459653902
FX9459653902Hong Kong 2024-01-02
Supplemental Materials FX9459653902
FX9459653902I was advised by the XM official website to email the complaints department, but I have sent several emails and haven't received any response. It's been two months, and no one has contacted me. The issue is still unresolved!
Supplemental Materials
Cyprus 2023-12-13
Reply XM
Hello, first of all, thank you for choosing XM and for your support! Regarding your complaint about account 5401184, our platform specialists have contacted you multiple times via phone to explain the situation. Please refer to the content of those phone conversations. If you have any questions, feel free to visit the XM official website at https://www.xmfxglobalmarket.net/cn/ and click on the green headphone icon in the lower right corner to contact customer service. XM offers 24/5 online customer support from Monday to Friday, and we are always happy to assist you. Thank you again for your understanding and support of XM.
Reply
Hong Kong 2023-11-29
Supplemental Materials FX9459653902
FX9459653902Contact me; a small compensation is not acceptable to anyone. I’m not asking you to compensate for my profits, just for the return of my principal. Now, I want to request that my profits be compensated! I will seek various ways to defend my rights.
Supplemental Materials
Cyprus 2023-11-28
Reply XM
Regarding your complaint about account 5401184, our platform specialists have contacted you multiple times via phone to explain the situation. Please refer to the content of those phone conversations. If you have any questions, feel free to visit the XM official website at https://www.xmfxglobalmarket.net/cn/ and click on the green headphone icon in the lower right corner to contact customer service. XM offers 24/5 online customer support from Monday to Friday, and we are always happy to assist you.
Reply
Hong Kong 2023-11-24
Supplemental Materials 
FX9459653902
FX9459653902It's been almost a month, and the issue is still not resolved. It feels like they are just trying to drag it out!
Supplemental Materials
Hong Kong 2023-11-20
Supplemental Materials FX9459653902
FX9459653902Thank you to XM for your response. It has restored my trust in the benefits of big platforms. I hope you can handle my case properly and help me get back on the trading path.
Supplemental Materials
Cyprus 2023-11-20
Reply XM
Hello, thank you for choosing XM and for your support! Regarding your complaint about account 5401184, our platform specialists have contacted you multiple times via phone to explain the situation. Please refer to the content of those phone conversations. If you have any questions, feel free to visit the XM official website at https://www.xmfxglobalmarket.net/cn/ and click on the green headphone icon in the lower right corner to contact customer service. XM offers 24/5 online customer support, and we are always happy to assist you. Thank you again for your understanding and support of XM.
Reply
Hong Kong 2023-11-19
Supplemental Materials FX9459653902
FX9459653902I contacted XM customer service, and they clearly confirmed that my order hit the take profit, and I should have made a profit of $4,500. They also acknowledged that my losses and liquidation were due to issues on their platform. I have a recording on my phone as evidence. However, they only compensated me with $1,300. I am not asking for compensation for my profits; I just want them to return my principal. I hope WikiFX can help me recover my principal.
Supplemental Materials
Hong Kong 2023-11-08
Supplemental Materials FX9459653902 
FX9459653902The maximum slippage stated above is 29. However, the slippage during my trade was over 30 points.
Supplemental Materials
Hong Kong 2023-11-03
Supplemental Materials FX9459653902
FX9459653902After my position was liquidated, I immediately received an email stating that my leverage was reduced to 1:100. It feels like they don't want me to recover my losses.
Supplemental Materials
Hong Kong 2023-11-06
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2023-11-06
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2023-11-03
Start Mediation FX9459653902 
FX9459653902The system did not take profit for me, which resulted in my position being liquidated! ! Slippage is too serious.
Start Mediation
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1. The above content only represent personal view, do not represent WikiFX's position
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
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