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Resolved
As promised, overnight interest-free and inventory-free. But it is maliciously charging inventory fees midway
Object 
Exness
Issue
Scam
Requirement
compensation
Amount
$348(USD)
Time
49day23hour
Mediation Progress
Hong Kong 2023-09-29
Resolved 
kenmiliang
kenmiliangCyprus 2023-08-30
Reply Exness
Dear customer, with respect to your problem, you can send the detailed information to the platform 24 hours customer service or send an email to the official customer service, support@exness.com (ensure correct email address) with your registered email on our platform. If you contacted us before, please still reply by email or reach out to the 24 hours online customer service for help. Thank you.
Reply
Hong Kong 2023-08-11
Supplemental Materials 
kenmiliang 
kenmiliangSupplementary information: I opened positions in the evening of August 8th and 9th, and when the market was about to be closed at 3-4am on August 10, exness made an announcement secretly on their customer page that the overnight interest was required. But, I was reformed by email at nightfall today, August 11, that I'm required to pay the overnight interest.
Supplemental Materials
Hong Kong 2023-08-10
Supplemental Materials kenmiliang 
kenmiliangFor instance: the driver promised to collect 10 yuan for a ticket of one trip. However, 30 yuan more was collected halfway, and the money the customer needed to pay reached 40 yuan in total. If not paying it, the customer would have to get off the car? So should the customer pay the money to continue the trip until the destination is reached?
Supplemental Materials
Hong Kong 2023-08-10
Supplemental Materials kenmiliang 
kenmiliangI was deprived of the advanced benefit of free overnight interests during my transaction.
Supplemental Materials
Hong Kong 2023-08-10
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2023-08-10
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2023-08-10
Start Mediation kenmiliang
kenmiliangI have confirmed with the platform that I am a senior overnight interest exemption level interest, and no overnight interest will be charged for holding positions overnight. On the night of August 9th, I added more funds, and I held a lot of gold orders, and I was ready to buy the bottom. As a result, I woke up in the morning and looked at the floating loss and didn’t say anything (willing to bet and admit defeat), but exness actually reversed and charged me 3 times the inventory fee. You have agreed before that no inventory fee will be charged, and you can trade with confidence, etc. Do you slap your exness in the face? Don't play if you can't afford it! Strongly urge to return the $348.32 that charged me 3 times the inventory fee.
Start Mediation
Statement：
1. The above content only represent personal view, do not represent WikiFX's position
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2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
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