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Resolved
In addition to the spread, additional pips are added to the buying and selling pips
Object 
EC Markets
Issue
Severe Slippage
Requirement
compensation
Amount
$10,000(USD)
Time
43day21hour
Mediation Progress
Hong Kong 2023-09-10
Resolved 
HUANGJIN628
HUANGJIN628United Kingdom 2023-08-11
Reply EC Markets
You profited 911 dollars, and there is 110 dollars left in account following the withdrawal of all the profits. As the video emailed by the customer stuttered, you were required to provide the related order number, account, and brief description regarding the problem by email. But you didn't reply. So please submit the information on question by email so that we can further help to tackle this issue.
Reply
Hong Kong 2023-08-01
Supplemental Materials HUANGJIN628 
HUANGJIN628The correct MT4 account is offered. I hope you will cope with the problem as soon as possible. Thank you.
Supplemental Materials
Hong Kong 2023-07-31
Reply 
WikiFX Mediation Center
WikiFX Mediation CenterDear customer, please provide the correct MT4/5 account. Your cooperation is greatly appreciated.
Reply
Hong Kong 2023-07-29
Supplemental Materials HUANGJIN628 
HUANGJIN628Two videos which show the slippage in a market with slight fluctuation are unavailable to be uploaded. The more the lots are, the heavier the slippage gets.
Supplemental Materials
Hong Kong 2023-07-28
Reply WikiFX Mediation Center
WikiFX Mediation CenterDear customer, please provide the correct MT4/5 account. Your cooperation is greatly appreciated.
Reply
Hong Kong 2023-07-28
Supplemental Materials 
HUANGJIN628 
HUANGJIN628This shows the lowest point today. The spreads of buying and selling were 10-20 bps higher than the normal.
Supplemental Materials
Hong Kong 2023-07-28
Supplemental Materials HUANGJIN628
HUANGJIN628The spreads are higher when I trade manually, which has an adverse bearing on my judgement of transaction and caused a loss of approximately 20,000 US dollars to me.
Supplemental Materials
Hong Kong 2023-07-28
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2023-07-28
Verified WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2023-07-28
Start Mediation HUANGJIN628 
HUANGJIN628A pending order to buy long can lead slippage, even when the fluctuation is small. Not to mention slippage, it is the same when there is no fluctuation. Buying a lot is more than ten pips, and the more buying, the more the difference. There is also an short pending order 1957. Stop loss, and the position is automatically closed at 1956.99. There are screenshots, the highest pip so far is 1956.99. I have a video but can’t upload it. The extra pips will be deducted from the buying and selling spreads.
Start Mediation
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