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Resolved
Forcibly close my order according to the stop loss
Object 
IC Markets Global
Issue
Scam
Requirement
compensation
Amount
$1,000(USD)
Time
59day20hour
Mediation Progress
Hong Kong 2023-09-09
Resolved 
LOULOU30995
LOULOU30995Australia 2023-08-10
Reply IC Markets Global
Dear customer, please send the information including trading account, order number, and brief description of your problem to support.cn@icmarkets-cs.com via your registered email, with the title of Trading Investigation Application, for further investigation, if you have a problem about your order. We’ll reply in 3-10 working days. Thank you for the understanding and support.
Reply
Hong Kong 2023-07-13
Supplemental Materials 
LOULOU30995
LOULOU30995Can you really help with my problem? I don't think it's helpful to communicate with platform. Is it possible for the platform which deliberately plays tricks to compensate my loss? They did it more times. Last time, the platform refused to let me close positions, delayed the orders, and added extra orders. But for the factor that I discovered it, all my money would have lost. Illegal broker always lets you loss, rather than profit. Do not choose to be a trading platform without enough money. Stay away from IC, which takes every chance to deceive investors out of money, even tens of thousands of dollars.
Supplemental Materials
Hong Kong 2023-07-11
Supplemental Materials LOULOU30995
LOULOU30995The amount of money that I applied for mediation is incorrect. I bought 1.5 lot at the level of 0.67, which has fallen to 0.6646.
Supplemental Materials
Hong Kong 2023-07-12
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2023-07-12
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2023-07-11
Start Mediation LOULOU30995 
LOULOU30995Forcibly closed my order and closed my position according to the stop loss position. I was 180 points away from the stop loss position. The customer service said that the real background sweeping order was triggered instantly and could not be seen by the naked eye. This explanation is really nonsense. Three short orders, as shown in the picture, the buying price is 0.67, the stop loss is at 0.6688, and the position of 0.667 is directly closed for me. How do you sweep the loss? ? Still secretly operating after 3 o'clock in the middle of the night! Fraud platform!
Start Mediation
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2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
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