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Resolved
Profits will not be closed and the results will not be processed
Object 
Exness
Issue
Others
Requirement
compensation
Amount
$176(USD)
Time
59day15hour
Mediation Progress
Hong Kong 2023-06-25
Resolved 
FX2845812189
FX2845812189Cyprus 2023-05-26
Reply 
Exness
ExnessWith respect to the problem about your account, the complaint department replied that you couldn't log in due to a server error. The position wasn't closed at the price of 1971, and we finally affirm the original result. At the same time, we will compensate you at the final price before the market opening. Your understanding and cooperation is greatly appreciated. Please reach out to the online customer service or send an email to support@exness.com, if you need other help.
Reply
Cyprus 2023-05-09
Reply Exness
Dear customer, with respect to your problem, you can send the detailed information to platform 24-hour customer service for help or email the official customer service, support@exness.com (ensure a correct address), with your registered email. If you contacted us before, please still reply by email or reach out to official 24-hour online customer service for help. Thank you.
Reply
Hong Kong 2023-04-28
Supplemental Materials FX2845812189 
FX2845812189Time and pips, and you can't do anything about the disconnection. It disconnected in a second, which is totally unacceptable. How can I close the position without connection?
Supplemental Materials
Hong Kong 2023-04-27
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2023-04-27
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2023-04-26
Start Mediation FX2845812189 
FX2845812189If the profit does not close my position, the result is that only part of my principal will be refunded. Firstly, my principal is already my money, and you must return it to me. Secondly, why doesn't the profit not close my position and wait for the position to explode? I did it in 1979, but in 1971, I had to close my position. Your platform didn't allow me to close it. Two orders, and at 16 o'clock, the profit principal itself is mine, and your platform should return it to me, Secondly, if I want to close my position for profit, I will close it instead of you not closing it for me. If you lose money, you can close your position. What is the reason for this,
Start Mediation
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