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Resolved
XM fluctuates sharply, only liquidate loss orders and does not close profitable orders
Object 
XM
Issue
Others
Requirement
compensation
Amount
$8(USD)
Time
86day17hour
Mediation Progress
Hong Kong 2023-05-07
Resolved 
MOHAIJUN
MOHAIJUNCyprus 2023-04-07
Reply XM
Dear customer, first of all, we're very grateful to you for choosing and supporting XM. With respect to your complaint about the account 6142927, our specialist has communicated with you via phone. More details, please take the voice conversation for reference. Thank you. Finally, please feel free to reach out to XM official online customer service at website for help, if you have any question. Thank you.
Reply
Hong Kong 2023-02-09
Supplemental Materials MOHAIJUN 
MOHAIJUNI placed an order with a stop profit level of 130.800, but it couldn't be traded as the level fell to 130.744.
Supplemental Materials
Hong Kong 2023-02-10
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2023-02-10
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2023-02-09
Start Mediation MOHAIJUN 
MOHAIJUNXM fluctuates sharply, only liquidates loss orders and does not close profitable orders. Take profit at 130.800
Start Mediation
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