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Resolved
Trader system stucks
Object 
Exness
Issue
Severe Slippage
Requirement
compensation
Amount
$650(USD)
Time
48day4hour
Mediation Progress
Hong Kong 2023-03-29
Resolved 
ZUOSHOU.XIAOQI︒এ
ZUOSHOU.XIAOQI︒এCyprus 2023-02-27
Reply Exness
Dear customer, with respect to your problem, you can send the detailed information to the platform 24 hours customer service for help, or you can send an email to the official customer service support@exness.com (ensure correct email address) with your registered email at our platform. If you contacted us before, please still reply to the email or reach out to the 24 hours online customer service for help. Have a good time.
Reply
Hong Kong 2023-02-11
Supplemental Materials ZUOSHOU.XIAOQI︒এ
ZUOSHOU.XIAOQI︒এAccount name: Wen Ming Hua.
Supplemental Materials
Hong Kong 2023-02-09
Reply 
WikiFX Mediation Center
WikiFX Mediation CenterDear customer, please submit the correct account name. Thank you for your cooperation.
Reply
Hong Kong 2023-02-09
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2023-02-09
Verified WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2023-02-09
Start Mediation ZUOSHOU.XIAOQI︒এ 
ZUOSHOU.XIAOQI︒এThe trader is stuck, skipping the stop loss point to stop the loss, and contacting the customer service only responds once a day.
Start Mediation
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