Thank you for reaching out to us. With respect to the withdrawal by Chen Wenhang, we find that the customer submitted withdrawal application on November 15, which was transferred to the payment provider on the same day. But the withdrawal was failed at night of November 15, due to technical problem, and the money was returned to the trading account. The relevant department has informed the customer immediately by email and adviSed him to resubmit the application. So the customer resubmitted the application at night of November 16, and we transferred it to the payment provider in 5 minutes after the resubmitting. According to the efficiency of payment provider, the customer will generally receive the money within 5 business days excluding Saturday and Sunday. In terms of the failure of locking position, your account did not have enough margin. The detailed investigation report has been sent to the customer's registered email. Please feel free to contact us, if you have any question. Please note that FXTM contacts customers by only verified company WeChat account so that they can find us easily. Thank you for supporting FXTM. We hope our service is helpful and better serve you in the future.

The money did not arrive. How's it going with the withdrawal? How can I know about it?

Customer service said that they had approved my withdrawal application, however it was rejected at night of that day. I wouldn't have found that the capital was returned if I had not traded.

FXTMmt4 account number: 141088069, the profit cannot be withdrawn, at the beginning it was told that it would be credited to the account on the same day, but after waiting for 3 working days, i called for consultation and said that it had been passed and submitted to the payer for payment, but the result was that the withdrawal was directly refused at night, and the money was returned to the transaction mt4 account, the transaction does not set a stop loss, if there is a loss of funds, who is responsible? i won't be allowed to withdraw money when i make money, and i still want to make me lose the money back? after the second withdrawal, i still have funds in my account. during the transaction, i asked the account manager if he could hedge and lock the position when the prepayment ratio reached 80%. the account manager and the customer service contacted by phone both said yes, but i did not lock the position in time. 90% of the time, even if you try to lock it, you can’t lock it, resulting in liquidation. who is responsible for this loss? pure black platform. hoping for assistance in recovering funds!