Thank you for reaching out to us. With respect to the problem that customer Li Yang failed to open the website, and nor could he contact the customer service, we have sent the latest website address by email to the customer. In addition, we have provided contact information by email including the updated WeChat company account - FXTM Chinese, phone number and Chinese customer service email. What's more, according to the system, the customer successfully submitted the withdrawal application on October 31, 2022, when we transferred it to the payment provider. According to the efficiency of the provider, customers will generally receive the money within 6 working days, excluding the Saturday and Sunday. Please feel free to contact us, if you have any questions. Notably, FXTM contacts customers by only verified WeChat company account, which is easily recognized by customers. Thank you for supporting us. We hope the service would be helpful and better serve you in the future.

Cannot open the website or contact the customer service. The account is also deleted.