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Resolved
Ex blocked my agent backend, so I could not withdraw money and transfer it to the customer to redeem the commission
Object 
Exness
Issue
Unable to Withdraw
Requirement
Withdrawal
Amount
$123,674(USD)
Time
44day1hour
Mediation Progress
Hong Kong 2022-09-24
Resolved 
LUREN57560
LUREN57560Cyprus 2022-08-25
Reply Exness
Dear customer, please report your problem in detail to the platform 24 hours customer service or send an email to support@exness.com (ensure the correct email) with your registered email. If you contacted us before, please still reply to the email or consult the official online 24 hours customer service for help. Have a good time.
Reply
Hong Kong 2022-08-11
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2022-08-11
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2022-08-11
Start Mediation LUREN57560 
LUREN57560On August 8, 2022, my Exness account was 12172478. The customer under my name completed the order. On the morning of August 9, I opened the background and found that the account number in the background turned gray and had been frozen, so I could not withdraw funds or transfer money. Let me contact customer service, so far no solution. Please help to mediate
Start Mediation
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Withdrawal is made successfully, but I have not received it. The customer service keeps delaying it when I ask them
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