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Resolved
Fees can be changed at will
Object 
Exness
Issue
Others
Requirement
compensation
Amount
$1,000(USD)
Time
31day12hour
Mediation Progress
Hong Kong 2022-09-10
Resolved 
JILUGEIEJIYOU
JILUGEIEJIYOUCyprus 2022-08-11
Reply Exness
Our platform provides floating spreads, which may increase or decrease according to the market. After choosing trading instrument and account type, you can check the spreads in the following table https://www.extrader.trade/zh/contractspecifications/#standard, where the data shows the average spreads of the previous working day. The spread table on the website reflects the average spreads of each trading instrument. Since the floating spread depends on the market, which means it is likely to be higher than the average value. Usually, the spread will increase when a major new is released or the correction occurs in trading. In any case, the expansion happens in a short time.
Reply
Hong Kong 2022-08-10
Reply 
WikiFX Mediation Center
WikiFX Mediation CenterDear customer, please submit your correct name. Thank you for your cooperation.
Reply
Hong Kong 2022-08-10
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WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2022-08-10
Verified WikiFX Mediation Center
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Hong Kong 2022-08-10
Start Mediation JILUGEIEJIYOU 
JILUGEIEJIYOUIn just a few days, they changed my ustesh fee without notifying me! There are screenshots as proof
Start Mediation
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