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Resolved
Serious problem of disconnection
Object 
FXTM
Issue
Others
Requirement
2020031861511974330
Amount
$80(USD)
Time
22day22hour
Mediation Progress
Hong Kong 2022-07-09
Solved after user's confirmation 
FX1528666611
FX1528666611United Kingdom 2022-07-01
Reply FXTM
Thank you for your information. In terms of your server and trading problem, in order to have an accurate verification, please email the technology department at tradeenquiry@fxtm.com with the email you registered at FXTM. In a bid to finish the investigation effectively as soon as possible, we need more information as much as possible, including 1, trading account number; 2, trading order number; 3, problem description in details; 4, your requirements in details; 5, other related materials for example the screenshots of orders and closed positions, MT4 platform logs. Our relevant team will make every effort to help you deal with the problem after receiving your email. And it will take 3-5 working days to contact the investigation. Please feel free to contact us, if you want to know anything.
Reply
Hong Kong 2022-06-17
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2022-06-17
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2022-06-17
Start Mediation FX1528666611
FX1528666611The disconnection problem of server is serious. I cannot place or close position on time. The disconnection can last for more dozens of minutes.
Start Mediation
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