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Resolved
Slow order matching 200 pips
Object 
XM
Issue
Others
Requirement
other
Amount
$100(USD)
Time
32day17hour
Mediation Progress
Vietnam 2022-06-29
Resolved 
Danh Nguyễn614
Danh Nguyễn614Cyprus 2022-05-30
Reply XM
Please reach out to the customer service at the official website of XM for help.
Reply
Hong Kong 2022-05-30
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2022-05-30
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Vietnam 2022-05-27
Start Mediation Danh Nguyễn614 
Danh Nguyễn614MT5 67453253 sold 0.2 xau/usd at 11:19 p.m. 26/5/2022 at 1846.48, just finished the order, the price slid back to 1849.70, I was afraid of liquidating my account so I placed a buy order of 0.2 1849.70 to balance the market. This type of slippage happens often and I reported to the platform but they said that it was due to a technical error, so what about my loss, I have suffered so many times and this time made me lose 85 dollars. I hope XM will investigate and clarify to return my benefits, so that I can continue to invest (the market often slips and changes direction)
Start Mediation
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