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Resolved
Induce to open account and ask for trading password, and maliciously liquidate the account
Object 
XM
Issue
Scam
Requirement
other
Amount
$4,500(USD)
Time
35day6hour
Mediation Progress
Hong Kong 2022-06-18
Resolved 
YIXIEPUDI
YIXIEPUDICyprus 2022-05-19
Reply XM
Dear customer, first of all, thank you for choosing XM and for your support to us. In terms of the complaint problem about the MT4/MT5 account, we tried to contact you by phone, but failed. As you provided incomplete description for complaint, we can not check it for you. Please reply the email that we sent, and the specialist will assist you to deal with the problem. Thank you. Finally, we appreciate again the understanding and support to XM. If you have any problems, please feel free to visit the XM official website https://www.xmmarkets.online/cn/, and click into the Online Customer Service in the upper right corner of the page for help. We support 24 hours online customer service from Monday to Friday, and are very happy to serve you. Thank you.
Reply
Hong Kong 2022-05-16
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2022-05-16
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2022-05-14
Start Mediation YIXIEPUDI 
YIXIEPUDIZhang Henghui, an agent in Zhengzhou, Henan Province, induced users to open an account and deposit money. The customer account was liquidated on the same day, and then disappeared. People who opened an account must not open it.
Start Mediation
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