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Resolved
The market quotation is wrong leads to be liquidated forcily
Object
Exness Exness
Issue

Severe Slippage

Requirement

other

Amount

$450(USD)

Time

4day13hour

Mediation Progress
Solved after user's confirmation
FX4223109046
Reply
Exness
In terms of the order execuation price of your order, after rechecking we confirm that a short-time delay of pricing happened between 12:38 GMT+0 and 13:09 GMT+0 on March 25. So we'll cancel the orders which are affected during the time and returned the loss of these related orders. Please feel free to contact platform 24h online customer service, if you have any question.

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Supplemental Materials
FX4223109046
Another order also has wrong data, and they restored a previous wrong K line secretly.

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FX4223109046
March 25, 2022, the first picture is my real market price, the second picture is the simulated market price of the same platform, and the third picture is the website real-time market price map. Today, I have a an order and it does not reach my stop loss position at all. There was a serious error in the data, so that my order was not profitable, but was stop loss.

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