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Resolved
Was stopped out even though the price was still reached..no price at that time
Object 
Exness
Issue
Others
Requirement
other
Amount
$1,000(USD)
Time
43day6hour
Mediation Progress
Thailand 2022-05-05
Resolved 
wee79235
wee79235Cyprus 2022-04-05
Reply Exness
In terms of the execution price of order in your account, please offer your phone password and order number as well as detailed problem description to us for further checking. And also the log document on that day is needed. You go to the MT4 trading paltform, "document" - "data center" - "logs", to find out the logs of that day and send them by email. Thank you for your cooperation.
Reply
Thailand 2022-03-23
Supplemental Materials wee79235 
wee79235I bought 1 lot contract at the price of 41193, and the stop loss triggered at 41630 at 20:40, March 21, 2022. Without reaching the highest price of 41600, my position was force closed automatically.
Supplemental Materials
Hong Kong 2022-03-23
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2022-03-23
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Thailand 2022-03-23
Start Mediation wee79235 
wee79235I was stopped out at $41630. The highest price at the time was less than 41600, costing $1000
Start Mediation
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