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Resolved
Malicious sweep the loss
Object 
Exness
Issue
Severe Slippage
Requirement
other
Amount
$30(USD)
Time
14day10hour
Mediation Progress
Hong Kong 2022-03-22
Solved after user's confirmation 
YU-LE
YU-LECyprus 2022-03-21
Reply Exness
If you have any question of the order execuation price, you can report by the following ways, and please email the information at support@exness.com. 1, trading account; 2, phone password; 3, order number; 4, trading log(must offer the log document);5, convincing screenshot (not necessary). You can find the log document at MT4 trading platform "document" - “data center” - Logs. Send us the logs, and we'll check and reply as soon as possible. Thank you for the cooperation.
Reply
Hong Kong 2022-03-08
Supplemental Materials 
YU-LE 
YU-LEOrder placed at 17:16 and position was closed automatically at 17:17. According to the Candlestick chart, the stop loss point was not reached.
Supplemental Materials
Hong Kong 2022-03-08
Supplemental Materials YU-LE 
YU-LEThe actual point is more than 1 point away from the stop loss one I set. Why did you close my position automatically.
Supplemental Materials
Hong Kong 2022-03-08
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2022-03-08
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2022-03-08
Start Mediation YU-LE 
YU-LEI watched the market in real time throughout the whole process, and I did not reach the stop loss, but the profitable order was forced to be swept.
Start Mediation
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