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Resolved
Failed to deposit within 48 hours
Object 
IC Markets Global
Issue
Others
Requirement
2020031845111314470
Amount
$1,511(USD)
Time
13hour
Mediation Progress
Hong Kong 2022-02-18
Solved after user's confirmation 
Win Lai
Win LaiHong Kong 2022-02-17
Supplemental Materials Win Lai
Win LaiIt's been 2 day, and got the same answer from the customer service that waiting for the check result of payment provider. I can't understand that the deposit hasn't been processed within 48 hours. I submitted all the documents including transfer receipt. They told me to wait for two hours patiently at first. But the money has been transferred and they kept me waiting for the check result. I don't think it's the proper way that the platform treats their customer.
Supplemental Materials
Australia 2022-02-17
Reply IC Markets Global
Please contact the platform customer service to deal with it.
Reply
Hong Kong 2022-02-17
Supplemental Materials Win Lai
Win LaiMT4 account 70039108, it's been 48 hours since the deposit. They said the payment provider were still checking the money transfer problem. There's no result though I have contacted them repeatedly. I get different answers, such as the money has been transferred without being returned.
Supplemental Materials
Hong Kong 2022-02-17
Reply 
WikiFX Mediation Center
WikiFX Mediation CenterDear customer, please provide your correct MT4/5 trading account. Thanks for your cooperation.
Reply
Hong Kong 2022-02-17
Supplemental Materials Win Lai
Win LaiIt's been 48 hours since the deposit. No progress was made after contacting the online customer service many times. All steps stop at the stage of written document review. I provided the related proof of correct money transfer.
Supplemental Materials
Hong Kong 2022-02-17
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2022-02-17
Verified WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2022-02-17
Start Mediation Win Lai 
Win LaiThe Ic deposit has been successfully transferred, but the payment provider has been unable to verify it and has been unable to deposit funds for more than 48 hours
Start Mediation
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2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
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