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Resolved
Originally, the spot gold index was 1819, and my trading list was 1820. Who can play with a spread of 100? Lost what I earned in the end
Object 
Exness
Issue
Others
Requirement
other
Amount
$20(USD)
Time
57day13hour
Mediation Progress
Hong Kong 2022-03-16
Resolved 
ECMarkrtsZHONGGUOOUQIAODAILI
ECMarkrtsZHONGGUOOUQIAODAILICyprus 2022-02-14
Reply 
Exness
ExnessIn terms of the gold spread, please note that we offer a floating spread which grows or shrinks according to the market fluactuation (about the trading of currency pairs with floating spread, the spread will change in line with the special environment in the market, and it is likely to increase as much as 3-5 times of the average or even more during the market fluctuation. Please take the following contract rule as reference https://www.exness-trade.com/zh/contractspecifications/#standard, which shows the average spread of the previous business day. Thank you for the understanding and cooperation.
Reply
Cyprus 2022-02-09
Reply Exness
Dear customer, please contact the platform 24h customer service in terms of your problem details, or send an email to the official customer service at support@exness.com (ensure the corrrect email address) with your registered email. Reply the email or consult the official 24h customer service for help, if you contacted us before. Thank you.
Reply
Hong Kong 2022-01-18
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2022-01-18
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2022-01-18
Start Mediation ECMarkrtsZHONGGUOOUQIAODAILI 
ECMarkrtsZHONGGUOOUQIAODAILIThe spread of the platform is too high and too blackhearted. It should be profitable, but it displays a loss in trading list. Trash platform.
Start Mediation
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