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Resolved
You can’t liquidate your position by lagging when you encounter a big market
Object 
Exness
Issue
Others
Requirement
2020031845111314470
Amount
$0(USD)
Time
66day22hour
Mediation Progress
Hong Kong 2022-02-09
Resolved 
ZHANSHENYIJIN
ZHANSHENYIJINCyprus 2022-01-10
Reply 
Exness
ExnessThe complaint department is checking and dealing with the server delay issue you submitted, and will inform you the result as soon as possible, please wait patiently. At the same time, we're deeply sorry for the inconvenience caused.
Reply
Cyprus 2021-12-14
Reply Exness
Dear customer, in terms of your problem you can contact the 24 platform customer service or send email to official customer service support@exness.com (ensure the correct email address). Please pay attention to your inbox or keep consulting the 24h online customer service, if you contacted us before. Thank you.
Reply
Hong Kong 2021-12-06
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2021-12-06
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2021-12-04
Start Mediation ZHANSHENYIJIN 
ZHANSHENYIJINI experienced two laggings in a week and I was unable to liquidate the position and lost money. The same market can be traded on other platforms, but Exness directly closed the market and cannot trade. It has caused me to lose twice for 40,000. US dollars. Directly make your transaction unable to be completed and be controlled by the backstage. Don't trust this fraud platform.
Start Mediation
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