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Resolved
Widened spread will burns customers' accounts
Object 
Shinmarkets
Issue
Others
Requirement
other
Amount
$2,380(USD)
Time
50day3hour
Mediation Progress
Vietnam 2022-01-09
Resolved 
FX2052611532
FX2052611532United Kingdom 2021-12-10
Reply Shinmarkets
We have contacted the customer to compensate his losses.
Reply
Vietnam 2021-11-21
Supplemental Materials 
FX2052611532 
FX2052611532I didn't receive any notice in my account 5002479 that all the orders would be cancelled during the MT5 upgrates. The broker's customer service told me to deposit more, but now my account was burned. I wanna say this is a problem.
Supplemental Materials
Vietnam 2021-11-20
Supplemental Materials FX2052611532 
FX2052611532The broker's system upgrades led to the loss of money in my account.
Supplemental Materials
Hong Kong 2021-11-22
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2021-11-22
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Vietnam 2021-11-20
Start Mediation FX2052611532 
FX2052611532MT5 upgrading report x3% deposit, but widened the spread of codes and orders to 1000 3800, which burns the customer's account. The emails on the website does not exist.
Start Mediation
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