Global Broker Regulation Inquiry App
WikiFX
Broker Search
English

简体中文

繁體中文

English

Pусский

日本語

ภาษาไทย

Tiếng Việt

Bahasa Indonesia

Español

हिन्दी

Filippiiniläinen

Français

Deutsch

Português

Türkçe

한국어

العربية

Download
Resolved
Widened spread will burns customers' accounts
Object
Shinmarkets Shinmarkets
Issue

Others

Requirement

other

Amount

$2,380(USD)

Time

50day3hour

Mediation Progress
Resolved
FX2052611532
Reply
Shinmarkets
We have contacted the customer to compensate his losses.

Reply

Supplemental Materials
FX2052611532
I didn't receive any notice in my account 5002479 that all the orders would be cancelled during the MT5 upgrates. The broker's customer service told me to deposit more, but now my account was burned. I wanna say this is a problem.

Supplemental Materials

Supplemental Materials
FX2052611532
The broker's system upgrades led to the loss of money in my account.

Supplemental Materials

Contact Broker
WikiFX Overseas Customer Service

Contact Broker

Verified
WikiFX Mediation Center

Verified

Start Mediation
FX2052611532
MT5 upgrading report x3% deposit, but widened the spread of codes and orders to 1000 3800, which burns the customer's account. The emails on the website does not exist.

Start Mediation

Statement:

1. The above content only represent personal view, do not represent WikiFX's position
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations

To view more

Please download WikiFX APP

Select Country/Region
United States
※ WikiFX compiles data from publicly available sources and user contributions. While we endeavor to maintain its accuracy, we do not warrant the information's completeness, accuracy, or timeliness, as it may become outdated. Investors are strongly advised to verify critical details with official sources before making any decisions.
You are visiting the WikiFX website. WikiFX Internet and its mobile products are an enterprise information searching tool for global users. When using WikiFX products, users should consciously abide by the relevant laws and regulations of the country and region where they are located.
consumer hotline:006531290538
Official Email:support@wikifx.com;
Mobile Phone Number:234 706 777 7762;61 449895363
Telegram:+60 103342306
Whatsapp:+852-6613 1970;
License or other information error corrections, please send the information to:qa@wikifx.com
Cooperation:business@wikifx.com