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Resolved
The slippage is severe, and the position will be automatically opened and closed. The server cannot be connected when it is critical.
Object
IC Markets Global IC Markets Global
Issue

Severe Slippage

Requirement

other

Amount

$15,000(USD)

Time

42day15hour

Mediation Progress
Resolved
WANGZHONGZHEN
Reply
IC Markets Global
Please email the platform customer service, and the staff will help you deal with it.

Reply

Supplemental Materials
WANGZHONGZHEN
I failed to log in my account for two straight weeks, and the official website is unavailable to visit. In addition, the system could help me create positions and stop loss automatically during the trading.

Supplemental Materials

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WikiFX Overseas Customer Service

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WikiFX Mediation Center

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WANGZHONGZHEN
The slippage is severe, and the position will be automatically opened and closed. The server cannot be connected when it is critical. Today, the position was forced to blow up because the server was not connected.

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