Thank you for contacting FXTM. Please note that the money isn't transferred synchronously. The website states that the processing time is 24 hours. If all the information is filled in correctly, the funds are usually available in about 30 minutes to an hour. Regarding the deposit made by our client Li Yaosong, the client made a deposit at 8:39pm on October 26th and contacted our online customer service at around 10:30pm to process the deposit. However, the deposit was delayed because the client forgot to note down the transfer number in the message when he made the deposit. The deposit was finally credited to the client's account at 11:53 am that morning. If you have any other problem, please feel free to contact us. Please note that FXTM only contacts clients through authenticated corporate WeChat which is easily identified by them. Thanks for your support of FXTM. We hope it's helpful to you and will provide you with better service in the future. Yours sincerely.

The customer service said that I could receive my money within one hour, but one hour passed, I still didn't get it. When I tried to call them again, they hung up.

I contacted the customer service, but they didn't reply. Or the service was disconnected automatically.

I made the deposit according to the statement on the platform but my account did not receive it. I could not contact the customer service on official website. The deposit was not done successfully. It was nonsense although my deposit was not so high.