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Resolved
Can't withdraw money
Object 
Exness
Issue
Unable to Withdraw
Requirement
Withdrawal
Amount
$300(USD)
Time
42day13hour
Mediation Progress
Hong Kong 2021-11-14
Resolved 
SHIHONGBIAO
SHIHONGBIAOCyprus 2021-10-15
Reply Exness
Please report the problem to the 24h customer service, or send email to the official email address support@exness.com (ensure the email is correct). If you have communicated with the customer service, keep in touch by the email or 24h online customer service. Thank you.
Reply
Hong Kong 2021-10-08
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2021-10-08
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2021-10-03
Start Mediation SHIHONGBIAO
SHIHONGBIAOI applied for deposit on September 30. Normally, it deposits immediately and the platform also publicized this. But after waiting for 4 hours, the customer service asked me to wait 24 hours. After 24 hours on October 1, I still didn't get my money. After asking the customer service, he told me that the receipt account number was wrong, and he asked me to provide the account number as well as the bank flow. I saw that my account number was right. I got screenshots; After waiting for another 24 hours on October 2, I asked the customer service, he said that the financial department has solved my problem, but I still didn't receive my money. The customer service asked me to provide bank flow again, and this time I had to wait for 48 hours. Isn't he a liar?
Start Mediation
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