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Resolved
Severe slippage
Object 
Exness
Issue
Severe Slippage
Requirement
other
Amount
$60(USD)
Time
41day22hour
Mediation Progress
Hong Kong 2021-09-30
Resolved 
SHEYI40553
SHEYI40553Cyprus 2021-08-31
Reply Exness
As for transactions on currency pairs with floating spreads, spreads may expend based on the special situation of market. Orders executed under the abnormality of the market may see slippages inevitably, including the operation during periods of low liquidity or high fluctuation. If the client has any problem with the execution price of orders, please feel free to send your complaints to the customer service.
Reply
Hong Kong 2021-08-19
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2021-08-19
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2021-08-19
Start Mediation SHEYI40553 
SHEYI40553On August 19, 2021, I set stop loss at 1777.5 at around 11:00. But at 11:10, XAU/USD prices fell and orders were liquidated until the balance in the account was zeroed. The customer service asked me to wait for 3-5 days. Why did it delay for a long time?
Start Mediation
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