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Resolved
AvaTrade
Object 
AVATRADE
Issue
Others
Requirement
other
Amount
$1,150(USD)
Time
51day10hour
Mediation Progress
Hong Kong 2021-07-22
Resolved 
FX2778141996
FX2778141996Ireland 2021-06-22
Reply AVATRADE
After verification, the client has had no transaction history of the Dow Index since December last year, and our customer service has not received any emails about similar questions. Owing to the ambiguity of the client's statement, we speculate based on the text that the customer might by confused by the trading hours of the Dow Jones Industrial Average and the corresponding stock index futures, or may not have a clear understanding of the trading hours of this product. If the customer needs more certain and accurate inquiry and explanation, he can send the specific order number and the explicit explanation of his question to our customer service email. Thank you.
Reply
Hong Kong 2021-06-01
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2021-06-01
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2021-06-01
Start Mediation FX2778141996 
FX2778141996AvaTrade defrauded customers. After the Dow stopped trading, the list was still changing and it was losing money. It closed at 294.50 that day. I should have made a profit. After the market closed due to Aihua's fraudulent manipulation, I directly liquidated the position.
Start Mediation
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