Global Broker Regulation Inquiry App
WikiFX
English
简体中文
繁體中文
English
Pусский
日本語
ภาษาไทย
Tiếng Việt
Bahasa Indonesia
Español
हिन्दी
Filippiiniläinen
Français
Deutsch
Português
Türkçe
한국어
العربية
Resolved
Customers can not open/change/close orders for the server problem. But they haven't given an resolution
Object 
Exness
Issue
Unable to Withdraw
Requirement
other
Amount
$15(USD)
Time
47day13hour
Mediation Progress
Hong Kong 2021-03-28
Solved after user's confirmation 
FX2125044352
FX2125044352Cyprus 2021-03-02
Reply 
Exness
ExnessBecause the server delayed the order and the execution time was delayed, the platform has recalculated and compensated for the difference based on the time and price of the customer's first attempt. We apologize for the inconvenience caused by this implementation.
Reply
Cyprus 2021-03-01
Reply Exness
It has been contacted for processing.
Reply
Hong Kong 2021-02-09
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2021-02-09
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2021-02-08
Start Mediation FX2125044352
FX2125044352At that time, when the profit of the order was close to US$17, I counted it as US$15. Due to the server problem, the profit order could not be closed, resulting in loss of the order. I would like to thank your company for handling the matter, but I am not very satisfied. You should return 15 dollars instead of the loss of 2 dollars! The real thing is EX's mistake, but it hastily. It is only the execution of the cancellation of this order to lose money. For traders, we all hold an attitude of trust, but EX has this attitude!
Start Mediation
Statement：
1. The above content only represent personal view, do not represent WikiFX's position
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
Previous Post
The reward hasn’t been given away
China
Next
The platform cannot be connected, making me unable to handle my orders which caused forced liquidation.
China
To view more
Please download WikiFX APP
