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Resolved
The copy trade of FXTM makes me worried
Object 
FXTM
Issue
Others
Requirement
2020031827311524118
Amount
$1,093(USD)
Time
33day20hour
Mediation Progress
Hong Kong 2020-12-16
Solved after user's confirmation 
HUANGHEJack Bauer
HUANGHEJack BauerUnited Kingdom 2020-12-16
Reply FXTM
Dear costomer, thanks for your message. Since you have communicated with your customer service manager and made subsequent confirmation, we believe you have figured out your question and your problem has been resolved. Please note that as a regulated broker, we put importance on customer's trading experience and provide timely solutions to the issues you have. Meanwhile, you can contact us by the online official customer service at our website or get in touch with your account manager. Business time (Beijing time): online customer service (24hours, Monday-Friday; 16:00 - 21:00, Saturday; 17:00 - 01:00, Sunday), customer service email: chinese@fxtm.com
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Sensitive information
This content involves sensitive information, so it's hidden by WikiFX
Sensitive information
This content involves sensitive information, so it's hidden by WikiFX
Hong Kong 2020-11-24
Reply 
WikiFX Mediation Center
WikiFX Mediation CenterHello, could you please provide a screenshot of the deposit. Thank you!
Reply
Hong Kong 2020-11-13
Supplemental Materials HUANGHEJack Bauer
HUANGHEJack BauerNo, I accidentally made a mistake, sorry, please continue, thank you so much!
Supplemental Materials
Hong Kong 2020-11-13
Reply WikiFX Mediation Center
WikiFX Mediation CenterHello, you clicked “Resolved”. Is the problem solved?
Reply
Hong Kong 2020-11-13
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2020-11-13
Verified WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2020-11-12
Start Mediation HUANGHEJack Bauer 
HUANGHEJack BauerI choose the service of copy trade. However, after I made a huge loss, the teacher closed his account and I can't find him anymore. I don't know whether the copy trade service has links with the platform. I consulted the platform but it replied officially.
Start Mediation
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