Global Broker Regulation Inquiry App
WikiFX
English
简体中文
繁體中文
English
Pусский
日本語
ภาษาไทย
Tiếng Việt
Bahasa Indonesia
Español
हिन्दी
Filippiiniläinen
Français
Deutsch
Português
Türkçe
한국어
العربية
Resolved
The platform changed the exchange rate
Object 
FXTM
Issue
Scam
Requirement
other
Amount
$374(USD)
Time
55day22hour
Mediation Progress
Hong Kong 2020-12-29
Solved after user's confirmation 
FX5038948582
FX5038948582Sensitive information
This content involves sensitive information, so it's hidden by WikiFX
Sensitive information
This content involves sensitive information, so it's hidden by WikiFX
United Kingdom 2020-11-25
Reply 
FXTM
FXTMDear customer, thanks for your message. Our team has processed your withdrawal application after having a careful check on your problem. We want to remind you that the exchange rates for deposits and withdrawals on our platform are updated on daily basis. Please confirm the daily exchange rate before depositing or withdrawing. Please note that as a regulated broker, we put importance on customer's trading experience and provide timely solutions to the issues you have. Meanwhile, you can contact us by the online official customer service at our website or get in touch with your account manager. Business time (Beijing time): online customer service (24hours, Monday-Friday; 16:00 - 21:00, Saturday; 17:00 - 01:00, Sunday), customer service email: chinese@fxtm.com
Reply
United Kingdom 2020-11-24
Reply FXTM
Please provide a screenshot of your deposit
Reply
Hong Kong 2020-11-04
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2020-11-04
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2020-11-03
Start Mediation FX5038948582 
FX5038948582I deposited on October 6, 2020. The exchange rate was 7.2. According to the exchange rate in ealy October, it should be 6.8. The clerk said it was fixed by the company. I thought it was ok since it was fixed and the exchange rate of deposit and withdrawal should be the same. But the exchange rate became 6.7 after a month without notification, making me lose much money. The clerk said the market fluctuated. They just temporized. It it fluctuates, why was it fixed when I deposited. There hasn't been an explanation so far. It equals to embezzle m,y money and unable to withdraw
Start Mediation
Statement：
1. The above content only represent personal view, do not represent WikiFX's position
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
Previous Post
The withdrawal is slowed down considerably. It has been six days. Far from what they claimed that the withdrawal can arrive in 24 hours. They carry no credibility.
China
Next
Fraud company
China
To view more
Please download WikiFX APP
