We have remitted 1800USD on 8/16 and 4000USD on 10/26. There is one payment of ASIC commissions remaining, which is expected to be remitted before the end of February next year

As per investigation, your remittance application is still in the queue for ASIC's previous funds withdrawal, please wait patiently. You can consult your customer service manager to check the withdrawal process. We are deeply sorry for the inconvenience caused. For progress of other applications, you can consult your customer service manager or the customer service on our official website. We hereby inform customers that since the Australian company has entered the liquidation stage after July 8, 2020, all procedures are subject to the BRI receiver in accordance with the liquidation process. Before July 8, 2020, ASIC's old customers can only transfer the transaction authority, while the funds will be taken over and managed by the BRI receiver. To spare a thought for customers and consultants, we allow the transfer of transaction authority. When the USG Group has a balance, it will gradually pay ASIC's old customers and consultants, so as to prevent customers and consultants from losses due to Australian regulatory companies long-lasting liquidation. Indeed, USG Group also processes the withdrawal requests from these old ASIC customers and the payment of advisory salaries one by one on a daily basis. It is different from other forex companies that only allow customers to wait for the original regulatory liquidation. Please give us time to process them one by one, and please also support us and response to us positively because the USG Group, for the sake of customers and consultants, is still working hard to operate. However, there must be a priority order while processing the requests. I do wish our customers could understand this part. But please don’t worry about it, your withdrawal will definitely be arranged for processing. Sorry for the inconvenience, and thank you for your understanding.

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