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Resolved
Black case work
Object 
XM
Issue
Others
Requirement
other
Amount
$290(USD)
Time
1day3hour
Mediation Progress
Hong Kong 2020-08-28
Solved after user's confirmation 
giaouu
giaouuCyprus 2020-08-28
Reply XM
I called you but no one answered. As for the fluctuation, I saw that you traded an order on the night of the 26th and the position was liquidated at the margin ratio at 19.76%. As the rate was less than 20%, your operation of closing was not shown in the system. Therefore, we're not sure what happened to the frequent fluctuation you refered to. In addition, the spread expansion you said might happen at around 11 o'clock in the night of the platform time because of the decrease in the trading volume of the market at night and the low liquidity. This is the normal situation of the market. Real-time spread fluctuation cannot be controlled by the platform.
Reply
Hong Kong 2020-08-27
Supplemental Materials giaouu
giaouuThe system frequently lost access to the Internet last night, and the spread was very big.
Supplemental Materials
Hong Kong 2020-08-27
Reply 
WikiFX Mediation Center
WikiFX Mediation CenterPlease state the content of your complaint.
Reply
Hong Kong 2020-08-27
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2020-08-27
Verified WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2020-08-27
Start Mediation giaouu
giaouuXM swindled money from people. Fraud platform. I wonder if this exposure works or not. The server is stuck, too.
Start Mediation
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The order wasn’t dealt at the take-profit point.
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Forced liquidation happens after a slippage
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