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Resolved
The bad agent of USGFXscammed clients’ fund.
Object 
USGFX
Issue
Scam
Requirement
other
Amount
$5,586(USD)
Time
48day5hour
Mediation Progress
Hong Kong 2020-08-06
Solved after user's confirmation 
FX3579606718
FX3579606718Hong Kong 2020-07-01
Supplemental Materials 
FX3579606718
FX3579606718The solution to the problem was delayed and it hasn't been resolved.
Supplemental Materials
Hong Kong 2020-06-30
Supplemental Materials FX3579606718
FX3579606718The platform modified my transaction cost without authorization by or notification to the customer. The client was maliciously charged by the agent. Why shouldn't the platform be liable for this mistake?
Supplemental Materials
Australia 2020-06-28
Reply USGFX
It is understood that this customer actively provided his account number and password to the trader for operation. According to the "Product Disclosure Statement and Business Terms", if the customer gives the account password to others to operate, and there is unreasonable profit and loss, USG will not be able to provide customers with account security. USG can provide solutions to customers, but has no right to recover funds for customers. "Product Disclosure Statement and Business Terms" can be viewed by customers before they open their account on the official website: https://www.usgfx.com/Files/zh-CN/PDS_Global.pdf.
Reply
Hong Kong 2020-06-19
Supplemental Materials FX3579606718 
FX3579606718As for swiping and delivery notes, 86 lots occured in one night, anhd the handling fee was more than 4100 US dollars.
Supplemental Materials
Hong Kong 2020-06-19
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2020-06-19
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2020-06-19
Start Mediation FX3579606718 
FX3579606718The bad induced clients to open accounts and run EA, during which time, it increased the high handling fee by $100, causing huge losses. Adding the cost without notifying clients, it has the unshirkable onus. Having this on exposure, I caution you against the scam.
Start Mediation
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