Global Broker Regulation Inquiry App
WikiFX
English
简体中文
繁體中文
English
Pусский
日本語
ภาษาไทย
Tiếng Việt
Bahasa Indonesia
Español
हिन्दी
Filippiiniläinen
Français
Deutsch
Português
Türkçe
한국어
العربية
Resolved
I settled the order of crude oil at 2:00 a.m. successfully. The new order has been recovered since 9:00. But the platform cleared my account on the morning of 23rd inexplicably.
Object 
FOREX.com
Issue
Others
Requirement
2020031845111314470
Amount
$47,000(USD)
Time
11day17hour
Mediation Progress
Hong Kong 2020-05-13
Solved after user's confirmation 
LANGZIHUITOU
LANGZIHUITOUHong Kong 2020-05-13
Supplemental Materials 
LANGZIHUITOU 
LANGZIHUITOUAs for the GCAP's response to the JIn10 data, it said that it was even lower than 11.2 that was lower than it's figure. I would like to ask you why you can manually deduct all account balances to a negative number after the closed loop of the transaction has been completed?
Supplemental Materials
Hong Kong 2020-05-13
Supplemental Materials LANGZIHUITOU
LANGZIHUITOUThe specific transaction order number and stop loss position were asked to be submited. So far, only the account balance has been restored to a negative number, and the deducted more than 6,000 US dollars has not been restored! The order has been successfully delivered on 21st, and new crude oil orders and foreign exchange varieties can also be traded, which means that the transaction has been completed on 21st. However, the balance was artificially deducted to a negative number on 23rd, and I was told that the previous delivery was not counted. In this case, I would like to ask GCAP, is this reasonable? What does its behavior mean?
Supplemental Materials
United States 2020-05-07
Reply FOREX.com
Firstly, our company has issued a high-risk reminder near the delivery date. Secondly, after your feedback, we verified the price with the clearer as soon as possible. Thirdly, the feedback data of the clearer was correct. The lowest of its data even the Jin10 data reached 11.2, which was lower than our company when compared to other platforms.
Reply
Hong Kong 2020-05-07
Supplemental Materials LANGZIHUITOU 
LANGZIHUITOUGCAP manually cleared the account balance to a negative number. So far only the account has been restored to 0, while the manual deduction has not been restored!
Supplemental Materials
Hong Kong 2020-05-06
Supplemental Materials LANGZIHUITOU 
LANGZIHUITOUGCAP manually cleared the account balance to a negative number! As the system has shown a buy transaction and a stop-loss sell operation are completed, the closed loop of this transaction is over! Later, I was told that the stop-loss price did count!
Supplemental Materials
Hong Kong 2020-05-04
Supplemental Materials LANGZIHUITOU 
LANGZIHUITOUThe account balance was manually cleared to a negative number! This also affected specific transaction number, opening date, trading direction and price, stop loss price, etc.! As the system has shown that a buy transaction and a stop-loss sell operation are completed, the closed loop of this transaction is done! Later, I was told that the stop-loss price didn't count. What do you mean?
Supplemental Materials
Hong Kong 2020-05-06
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2020-05-06
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2020-05-01
Start Mediation LANGZIHUITOU 
LANGZIHUITOUOne can see my detailed trading order no., date of position-opening, products, price, stop-loss, etc.. But the platform claimed that the quotation was wrong. What do intend to do?
Start Mediation
Statement：
1. The above content only represent personal view, do not represent WikiFX's position
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
To view more
Please download WikiFX APP
