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Resolved
Unable to withdraw
Object
FXTM FXTM
Issue

Unable to Withdraw

Requirement

Withdrawal

Amount

$579(USD)

Time

116day2hour

Mediation Progress
Resolved
FX3747002849
Reply
FXTM
Dear customer, thanks for your comments and feedback! Regarding your question mentioned above, our professional team has investigated it in time for you. And it can be confirmed that you have not applied for withdrawals or created any withdrawal application, or we have not received any withdrawal inquiry from you. Please create your withdrawal application through your MyFXTM backstage, and our relevant departments will follow up accordingly. As a regulated foreign exchange broker, we value your feedback and are taking all necessary actions to enhance your deposit and withdrawal experience. If you have further questions or any matters that require clarification, we will continue to serve you. Official website: https://www.forextimechina.com.cn/zh. Official customer service support free hotline / QQ: 4006111266. Switchboard hotline: 44 203 734 10 25.

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FX3747002849
Seeing the high score online, I contacted the service manager and applied to be an agent. I used my family member’s information to trade and the manager said that the service fee could be transferred into my account. But the process is yet to be done for one week. I was in need of fund, while it was unavailable. On Thursday, the commission was also unavailable. The online service takes such an obstructive manner.

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