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Resolved
IC Markets cut the server when crude oil’s price was soaring.
Object 
IC Markets Global
Issue
Others
Requirement
other
Amount
$3,000(USD)
Time
129day5hour
Mediation Progress
Hong Kong 2020-08-11
Resolved 
MUJIZHIQIJIEXIUSE
MUJIZHIQIJIEXIUSEAustralia 2020-04-20
Reply IC Markets Global
We checked the operating status of your account on the server, and did not see any related records due to server failure or quotation failure. By viewing your local logs, we determined that the customer's platform failure at the time was caused by the interruption of the connection between the local terminal and the server. Such connection interruption may be related to the occasional IP access restrictions of your local network server provider.
Reply
Hong Kong 2020-04-07
Reply 
WikiFX Mediation Center
WikiFX Mediation CenterScreen recording is received.
Reply
Hong Kong 2020-04-06
Reply 
WikiFX Mediation Center
WikiFX Mediation CenterPlease contact customer service WeChat: fxeye001.
Reply
Hong Kong 2020-04-06
Supplemental Materials MUJIZHIQIJIEXIUSE
MUJIZHIQIJIEXIUSEOnly pictures can be uploaded instead of videos. How can I send them to you?
Supplemental Materials
Hong Kong 2020-04-06
Reply WikiFX Mediation Center
WikiFX Mediation CenterCould you provide us with the video as evidence?
Reply
Hong Kong 2020-04-06
Supplemental Materials MUJIZHIQIJIEXIUSE
MUJIZHIQIJIEXIUSEA similar situation happened just now. I took a video this time.
Supplemental Materials
Hong Kong 2020-04-04
Supplemental Materials MUJIZHIQIJIEXIUSE
MUJIZHIQIJIEXIUSEI want to add my compensation claim amount to US 10,000 dollars, because their behavior also affected my trading behavior the next day. I needed to give a smaller stop after each breakout to prevent me from unavailable manual stop when the market was volatile. I can provide my trading records and the trading plan I published on FUTU, which has a clear date and the stop-loss and stop-profit levels determined by me according to the market, This account is used to participate in the followme trading community contest so I can't change it, I can only continue to do trading contests with it.
Supplemental Materials
Hong Kong 2020-04-06
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2020-04-06
Verified WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2020-04-04
Start Mediation MUJIZHIQIJIEXIUSE 
MUJIZHIQIJIEXIUSEThough I used the overseas network, IC Markets cut the server when crude oil’s price was soaring. I tried to use other server including American, Japanese and HK, all were disconnected. After checking my local journal, IC Markets blamed it on my EA, which I bought on Taobao. But the EA hadn’t the function of automatic position-closing since closed position on MT4 myself. IC’s cutting the service has broken my trading plan, thus, I only could get a little profit. If needed, I could upload any my trading details including my purchase on Taobao.
Start Mediation
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