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Resolved
Manipulation on clients’ profitable orders
Object 
XM
Issue
Others
Requirement
2020031842411113428
Amount
$4,900(USD)
Time
137day20hour
Mediation Progress
Hong Kong 2020-08-11
Resolved 
FX1427056551
FX1427056551Cyprus 2020-03-30
Reply XM
The MT4 trading account you provided is incorrect. Please check and resubmit. It is best to attach a screenshot of the trading account.
Reply
Hong Kong 2020-03-28
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2020-03-28
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2020-03-26
Start Mediation FX1427056551 
FX1427056551On March 26th, there was a $100 slippage on XAU/USD. I went short at 1600 and set the take-profit at 1552, and bought long at 1552 with take-profit at 1590. But the platform deleted all my take-profit orders, causing my huge losses.
Start Mediation
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My XM account has not been operated for 90 days. XM deducted my account balance for management fee and deleting account directly after balance is insufficient.
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