My incident occurred on August 18, 2025. I have been continuously sending compensation requests via email to the exchange for over 5 months but received a perfunctory working attitude and was neither compensated nor did they admit fault, instead blaming me. On November 08, 2025, the exchange side confirmed the compensation request and committed to disbursing it to the wallet by the deadline of November 10, 2025, but as of now, January 30, 2026, I still have not received the compensation money. Prior to that, on August 13, 2025, I also experienced a rather rare technical error on account 60033341 itself when I transferred money from the account back to the wallet, the website displayed an error showing 00 USD instead of the correct balance or 0.00 USD as in an empty account, which surprised me quite a bit. I reported it to technical support for handling, and I was only able to withdraw the money the next day. The technical staff also informed me that this was a rare case. I would like to attach the document link: https://surl.li/beappv Client ID: 730235 Wallet ID: 543624