The issue of not disbursing funds as promised for over 3 months-D prime-Exposure-WikiFX

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The issue of not disbursing funds as promised for over 3 months

TranThanhDat

Within 1 year

Unverified

Exposure

My incident occurred on August 18, 2025. I have been sending compensation requests via email to the exchange for over three months, but I have received a dismissive response and no compensation. Instead of apologizing, they blamed me. On November 8, 2025, the exchange confirmed the compensation request and committed to disbursing the funds to my wallet by November 10, 2025, but as of November 26, 2025, I still have not received the compensation money. Previously, on August 13, 2025, I also encountered a rather rare technical error on my account **** 3341 when I transferred money from my account to my wallet, the website displayed an error showing 00 USD instead of the correct balance or 0.00 USD as an empty account. This surprised me, and I reported it to technical support. I was able to withdraw money the next day, and technical support also informed me that this was a rare case.

Original

Sự cố hơn 3 tháng chưa giải ngân như cam kết

Sự cố của tôi diễn ra vào ngày 18/08/2025, tôi đã gửi yêu cầu bồi thường qua email cho sàn liên tục trong hơn 3 tháng qua nhưng nhận được cách làm việc hời hợt và không được bồi thường cũng không nhận lỗi mà đổ lỗi cho tôi. Ngày 08/11/2025 vừa rồi phía sàn đã xác nhận yêu cầu bồi thường và cam kết giải ngân về ví hạn chót ngày 10/11/2025 nhưng đến nay 26/11/2025 tôi vẫn chưa nhận được tiền bồi thường. Trước đó ngày 13/08/2025 tôi cũng đã bị 1 lỗi kĩ thuật khá hi hữu trên chính tài khoản ****3341 khi em chuyển tiền từ tài khoản về ví thì web lỗi hiển thị 00 USD chứ không phải là số dư đúng hoặc là 0.00 USD như tài khoản rỗng, điều này làm tôi khá bất ngờ và báo cáo cho kĩ thuật xử lý thì hôm sau mới rút tiền được và kĩ thuật cũng báo với tôi rằng đây là trường hợp hi hữu.