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My real experience is that the customer service staff communicated smoothly in English, but my English is not very good, so it was difficult to communicate in a hurry. For big market trends like the non-farm payroll report, the spread widened all of a sudden, so you have to be more careful in advance. Other than that, there is no problem.

Reply from official EBC

Thank you for recognizing EBC’s customer service. At the same time, we understand that slippage may affect your trading experience. However, during extreme market conditions, price gaps or temporary liquidity shortages may occur, making it difficult to completely avoid slippage. We have optimized execution by connecting with multiple top-tier liquidity providers, but during global volatility events, all traders may encounter similar situations. To minimize the impact in the future, we recommend adjusting your strategy ahead of major data releases.

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