Dear customer, Thank you for your message. In order to better assist you in verifying and resolving the issue, please provide your trading account number and a description of the relevant situation. Our customer service team will further investigate and respond as soon as possible. Please be aware that as a legitimate foreign exchange broker regulated by multiple authoritative institutions, HTFX always adheres to the principles of customer first and compliance transparency. Under normal circumstances of customer trading and account operations, the platform will not and will never refuse withdrawals. If you have any questions, please feel free to contact our customer service through the official website or by logging into your personal account. We will be dedicated to serving you. Thank you for your understanding and support! HTFX Team