I have attempted to withdraw four times, and each request has been denied.

I have contacted support at cs@msgtrader.com, but no one has responded regarding the refusal of my withdrawal. My account balance is 20,972 USDT, and they are not allowing me to withdraw the funds.

Really appreciate the low spreads and the high leverage, not to mention the light-speed trading. And kudos to them for making the deposit process hassle-free.

Various instruments, low spreads, and fast trades. Their account setup and daily updates are intuitive and informative. A good trading platform.

Scam warning: MSG (Master Select Group) website: https://msgtrader.com Can't withdraw money, IB scam, the floor deletes player's account. My name is Nguyen Quang Huy, I have a friend named Thanh Tung ( admin of Zalo Group: Investing in billions) who contacted and advised me to buy the tool Take Propips trading management solutions for $300 with the condition of depositing money into the MSG platform (https://msgtrader.com/) to trade. At that time, I checked the MSG floor on WikiFX and saw that the score was still above 7 points, so I trusted it. Moreover, the account number to deposit money to buy tools is a company account that should be trusted. VTRADER INTERNATIONAL INVESTMENT - TRAINING JOINT STOCK COMPANYhttps://infodoanhnghiep.com/thong-tin/CONG-TY-CO-PHAN-DAU -TU-DAO-TAO-QUOC-TE-VTRADER-86210.Then I deposited $1000 into MSG and traded on January 9, 2024. By January 23, 2024, my account had a profit of more than $400. At that time, I made a withdrawal order but saw a refusal message. I made another withdrawal request of $200 and it was also rejected. I contacted the introducer but couldn't get in touch, and was removed from the Zalo group "Investing billions" I chatted with MSG support and it was ok. Notice that the payment gateway is under maintenance, please wait patiently. I waited until the next day to withdraw the money but it continued to be refused. Chat with support and you will be informed that you are contacting the referrer. But I cannot contact the referrer, one-way calls are blocked. At noon on January 25, 2024, I was able to contact the referrer. At this time, when I asked for support, they did not support or respond. He often said he was busy with work and couldn't answer the phone (actually blocking my calls). I have now officially confirmed that this is a fraudulent exchange. Can't withdraw when depositing, deleting the customer's account, or responding to support in a roundabout way, the floor says to contact the referrer, and the referrer says to contact the floor. Ace, please note that you should avoid participating in the MSG (Master Select Group) website: https://msgtrader.com. After a few hours, support said it was because the agent changed my login email. Support said they had changed my email and I could log in again. But when I logged back in, I saw that the money had been completely withdrawn from my account. There was no withdrawal recorded in the withdrawal history. Support told me to wait for them to check, but I waited and waited and didn't see anything. I have enough evidence to provide and verify that the floor is a scam.

I recalled a trading episode involving the USD/JPY pair. Underpinned by MSG’s real-time trading signals and my market analysis, I placed a long order. Despite the occasional platform delay, the overall experience was not hampered as my trade was executed at the price level I intended. When it came time to withdraw my profits, MSG handled it fairly well, although the transfer speed was a bit more leisurely than some of its counterparts. While not a major concern, it's something that could certainly be improved. All in all, while I do appreciate MSG for its decent trading conditions and customer service, there are certain areas - spreading and withdrawal speed, where it could put some additional efforts to compete with other global forex brokers.

I remember being new to the platform and successfully executed my first trade within mere minutes of my account setup - the platform's layout has a smooth learning curve that's ideal for beginners like me. Also, their customer service is truly unmatched. On one occasion, I had difficulty with a deposit transaction late in the evening. Despite the late hour, their dedicated support team was available, resolving my issue swiftly and professionally, which spoke volumes about their commitment to customer satisfaction.

I can't withdraw money, and I can't contact customer service. It started last Monday. Does anyone know how to contact me?

I can’t trade for several days, customer service has no response, community manager has no response, and withdrawal has no response, no one can handle my withdrawal.