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Unable to withdraw, account blocked

The gold issued two months ago still hasn't arrived, and now the account has been suspended.

The cbcx platform has leaked all customer information, including personal data, phone numbers, emails, and contact addresses. Currently, many customers are unable to withdraw funds. It is estimated that the platform is about to run away. It is recommended that customers check their emails and text messages more frequently to prevent their money from being transferred by the platform. Pictures will be uploaded later.

Reply from official CBCX

Dear Customer: Hello! CBCX always strictly follows data security standards and privacy protection systems to fully protect user information security. At the same time, customer deposit and withdrawal operations have always been normal, and there is no truth to the claim that withdrawals cannot be made as you described. Any malicious dissemination of false information that damages our reputation, we will take legal measures to protect our legitimate rights and interests. If you have any other questions, please feel free to consult through official channels. Thank you for your supervision and trust! CBCX Customer Service Team

They said that using a Malaysian ID card, there would be a 20% promotional discount. They assured me that there would be no issues with withdrawals. I just deposited money and haven’t even made a trade. Why can’t I withdraw my money? My application submitted at the beginning of May is still under review. Isn't this a typical black platform?

Reply from official CBCX

Dear user: Hello! Regarding matters related to customers in Malaysia, all withdrawals for customers who have submitted supplementary information via email have been processed. Please note that our old CRM system has been discontinued. Please contact our official customer service to provide you with the upgraded version of the CRM system login page. We will prioritize processing applications from customers with complete and accurate information. We recommend that you contact customer service as soon as possible to complete the process and expedite your application. Thank you for your cooperation and understanding. CBCX Customer Service Team

I have been trading on CBCX for a while and it is pretty good. I personally feel it is very convenient and the withdrawal of funds is also very fast.

Not bad. At least they handled it for me. It took a month. At least the integrity is not bad.

Fraudulent rogue platform.

Since April 29, my withdrawal request has not been processed. I'm using the official platform (not a phishing site)! I've emailed and confirmed with the official customer service! They asked for relevant information, which I've submitted weeks ago, yet my withdrawal is still not processed!

Reply from official CBCX

Dear user: Hello! Thank you for your feedback. To ensure the security of user funds, it is necessary to complete the identity verification (KYC) process of the account holder when processing withdrawal-related applications. If you have submitted the relevant materials, please confirm whether they were submitted by the account holder, or provide complete information as soon as possible to assist us in completing the verification. We have noted your situation and will process it as soon as possible while keeping you updated. Thank you for your understanding and cooperation. CBCX Customer Service Team

I am writing to formally file a complaint regarding the broker "CBCX" (https://www.cbcx.com/) for failing to release capital, profits and rebates owed to my clients from Vietnam, Thailand, and Indonesia. I, operating under IB code 888303, registered an Introducing Broker (IB) account with CBCX on April 1, 2025. Prior to onboarding my clients, I submitted and disclosed our trading strategy to Mr. Henry Ooi Kheng Jin, the Malaysia-based account manager for CBCX. Mr. Henry consulted with CBCX’s top management in Taiwan—specifically Steven and Justin—who confirmed their approval and assured us there would be no issues regarding future withdrawals of capital, profits, or rebates. Based on their confirmation and assurances, I referred total 755 clients to CBCX from the aforementioned countries. Initially, operations proceeded smoothly. However, on April 25, 2025, my IB rebate account (888303) was suddenly suspended from processing withdrawals. Around the same time, my clients began experienc

Reply from official CBCX

Dear user: Hello! We have noticed the information you posted, and after preliminary verification, it does not match the facts. If you have indeed encountered real problems, we suggest you submit relevant information through the official customer service channel of CBCX, and we will assist you in verifying and handling it as soon as possible. Thank you for your understanding and cooperation. CBCX Customer Service Team

Maintain neutrality

Some people in the comments section said they couldn't withdraw funds? But I just withdrew and it arrived instantly. I have now updated to the new version of the CRM page, which is very clear. The withdrawal chart without data must be from the old version of the CRM, right?

Reply from official CBCX

Dear user, Thank you very much for your trust and affirmation of CBCX. The new version of the CRM system has been fully launched, improving the clarity of the pages and user convenience. We appreciate your prompt and positive feedback. At the same time, we would like to remind you to be cautious as we have recently discovered counterfeit websites impersonating CBCX, which may lead to some users mistakenly entering phishing platforms, resulting in abnormal fund withdrawals or data confusion. Please make sure to identify our official website to safeguard your account and fund security. If you have any questions in the future, please feel free to contact us through the official customer service channels. We are dedicated to serving you wholeheartedly! CBCX Customer Service Team

It shows that the withdrawal is being processed, but the withdrawal records in the backend have all been deleted!

Reply from official CBCX

Dear user, Thank you for your message. We have recently discovered that counterfeit platforms are impersonating our company, which may cause some users to unknowingly enter phishing websites, resulting in abnormal account or fund situations. To ensure the security of your account, please make sure to visit the official website and beware of scams. If you encounter any issues, you can provide your account information and contact official customer service for assistance in verification. Thank you for your understanding and cooperation! CBCX Customer Service Team

Process Specification

The platform process is quite standardized. There was a delay in withdrawal once because I uploaded incorrect information, but the customer service immediately reminded me to make up for it, and the funds were credited the next day. It is recommended to contact customer service as soon as possible when encountering problems, and the efficiency is still acceptable.

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