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FX1696792586
1年內
未驗證
與DPrime的極度負面體驗 我不推薦這個經紀商 我與DPrime的經驗極度負面,並嚴重損害了我對這個經紀商的信任。 我將31美元存入我的DPrime交易帳戶,並透過標準的MetaTrader 5平台使用普通市價單進行交易。 由於我的交易活動,我的帳戶達到了約333美元,其中包括約302美元的交易利潤。 DPrime隨後終止了我的交易帳戶並取消了我的交易結果,聲稱我的交易與報價問題有關,並且我違反了他們的規則。 我強烈質疑這一決定。 我聯繫了DPrime,並特別要求提供清晰、逐筆交易的解釋以及支持他們決定的實際證據。我要求他們指出有問題的具體交易、據稱不正確的報價、相關市場價格、這些價格的來源,以及取消我的交易和扣留我的資金的確切合約依據。 我還提供了螢幕截圖、交易報告、MetaTrader 5日誌信息和其他文件證據,顯示這些交易是如何透過DPrime自己的交易基礎設施開立和執行的,以及支持我沒有違反他們規則的證據。 儘管如此,DPrime未能妥善處理我提供的證據,也沒有給我一個令人滿意或具體的解釋。 他們沒有正確回答我的問題並處理我提交的事實和螢幕截圖,而是給了我一個回應,該回應沒有清楚地解釋我違反了哪條具體規則、什麼確切證據支持他們的決定,或者為什麼我的資金被扣留。 這是我與DPrime的經歷中最令人沮喪的部分之一。我並不是簡單地要求他們在沒有解釋的情況下退還我的錢。 我反覆要求他們提供證據並清楚說明其決定。我也提供了我這邊的證據,但我的論點實際上被忽略或未得到充分回應。 最重要的是,DPrime 甚至沒有退還我原本的 31 美元存款。這些是我自己的存入資金,但在我的帳戶終止後,我無法取回。 帳戶終止後,一些先前可透過客戶入口網站取得的歷史帳戶和交易資訊,我也無法再存取。 我保留了書面證據,包括我的原始存款確認書、MetaTrader 5 日誌、螢幕截圖、交易報告以及與 DPrime 的通訊記錄。 根據我的個人經驗,我認為 DPrime 以極不令人滿意且不透明的方式處理了這起糾紛。 經紀商應能夠清楚解釋為何取消客戶的交易,提供相關證據,妥善回應客戶的書面回覆,並清楚說明客戶資金的去向。

原文

EXTREMELY NEGATIVE EXPERIENCE WITH DPRIME I DO NOT RECOMMEND THIS BROKER My experience with DPrime has been extremely negative and has seriously damaged my trust in this broker. I deposited USD 31 into my DPrime trading account and traded through the standard MetaTrader 5 platform using ordinary market orders. As a result of my trading activity, my account reached approximately USD 333, including around USD 302 in trading profit. DPrime subsequently terminated my trading account and cancelled my trading results, claiming that my trades were connected to quotation issues and that I had violated their rules. I strongly disputed this decision. I contacted DPrime and specifically requested a clear, transaction-by-transaction explanation and actual evidence supporting their decision. I asked them to identify the exact trades in question, the allegedly incorrect quotations, the relevant market prices, the source of those prices, and the exact contractual basis for cancelling my trades and withholding my funds. I also provided screenshots, trading reports, MetaTrader 5 journal information and other documentary evidence showing how the trades were opened and executed through DPrime’s own trading infrastructure, as well as evidence supporting my position that I had not violated their rules. Despite this, DPrime failed to properly address the evidence I provided and did not give me a satisfactory or specific explanation. Instead of properly answering my questions and addressing the facts and screenshots I submitted, I received a response that did not clearly explain which specific rule I had violated, what exact evidence supported their decision, or why my funds were being withheld. This is one of the most frustrating parts of my experience with DPrime. I was not simply demanding that they return my money without explanation. I repeatedly asked them to provide evidence and clearly justify their decision. I also provided evidence from my side, yet my arguments were effectively ignored or inadequately addressed. Most importantly, DPrime did not return even my original USD 31 deposit. These were my own deposited funds, yet after the termination of my account I was unable to recover them. After the account was terminated, some historical account and transaction information that had previously been available through the client portal was also no longer accessible to me. I have retained documentary evidence, including my original deposit confirmation, MetaTrader 5 journals, screenshots, trading reports and correspondence with DPrime. Based on my personal experience, I believe DPrime handled this dispute in a highly unsatisfactory and non-transparent manner. A broker should be able to clearly explain why a client’s trades are cancelled, provide the relevant evidence, properly address the client’s documented response, and clearly account for what happened to the client’s funds.

1小時前

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