Dear Valued Customer, We’re truly sorry to hear that you’re experiencing connectivity issues with MT5, and we understand how frustrating that can be. To help us investigate further, could you kindly send us an email with the details of the issue, including your account number and the time of the disconnection? Our technical team will review the case thoroughly and take appropriate action based on the specific circumstances. Additionally, we noticed that the product shown in the image you provided does not appear in our current product list. Could you please let us know the exact product you were trading? This will help us better assist you and verify the matter more effectively. We appreciate your patience and thank you for bringing this to our attention. Please be assured that we’re here to support you. Best regards, The EBC Team