The currency conversion fee for cross-border withdrawals is 0.5% higher than banks! I withdrew $10,000 from my USD account to my EUR bank card. Based on the current exchange rate, I should have exchanged $10,000 USD for 9,200 EUR, but I actually received only 9,154 EUR. Customer service said, "This includes intermediary bank fees and conversion fees."
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The currency conversion fee for cross-border withdrawals is 0.5% higher than banks! I withdrew $10,000 from my USD account to my EUR bank card. Based on the current exchange rate, I should have exchanged $10,000 USD for 9,200 EUR, but I actually received only 9,154 EUR. Customer service said, "This includes intermediary bank fees and conversion fees."
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