尊敬的客户:
感谢您告知我们此问题,对于您在7月25日遇到的回复延迟,我们深表歉意。虽然我们致力于提供全天候支持,但在咨询量意外激增的情况下,偶尔可能会出现延迟。即便如此,等待超过3个小时绝对不是我们期望的标准。
我们已在内部标记此问题,以确保进一步提升我们的支持响应能力。您的反馈有助于我们改进,感谢您的耐心和理解。
此致,
OEXN GROUP 团队
原文
Dear customer,
Thank you for bringing this to our attention, and we sincerely apologize for the delayed response you experienced on July 25. While we strive to offer 24/7 support, occasional delays may occur during unexpected surges in inquiries. That said, waiting over 3 hours is certainly not the standard we aim for.
We’ve flagged this internally to ensure our support responsiveness is further improved. Your feedback helps us do better, and we appreciate your patience and understanding.
Best regards,
OEXN GROUP Team
官網客服時間範圍內3小時無客服回應(祥見內文)
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原文
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